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Formation Enterprise Desktop Support Technician Windows 7

Objectifs


  • Identify and Resolve Desktop Application Issues

  • Identify the Cause of and Resolve Networking Issues

  • Manage and Maintain Systems That Run Windows 7

  • Support Mobile Users

  • Identify the Cause of and Resolve Security Issues

  • Pré-requis


  • TCP/IP Troubleshooting skills

  • Experience working in a domain environment

  • Experience using desktop and command-line troubleshooting tools

  • Experience installing and troubleshooting desktop application problems

  • Experience configuring registry and group policy settings

  • Public


    • This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

    Ce Cours est Eligible au CPF


    Le code  CPF à utiliser pour les demandes de prise en charge est le : 8675

    Ce cours est rattaché à une compétence du  TITRE RNCP  « Administrateur Systèmes et Réseaux »  enregistré au Journal Officiel du 18 decembre 2016 :

    À l’issue de la formation, un certificat de compétence vous sera remis, ce document est à conserver.

    Programme


    Identify and Resolve New Software Installation Issues

    • Overview
    • Planning New Software Deployment
    • Multilingual Deployment
    • Using Group Policy to install software
    • Using Software Restriction Policies
    • Digitally Signing Software
    • Using WMI
    • Using Applocker
    • Using Virtualization for Testing
    • Resolve Software Installation Issues
    • Review
    • Lab : Identify and Resolve New Software Installation Issues
    • Create a Repair Disk and Installation Partitions
    • Install and Configure Windows 7
    • Install Programs and test Applocker
    • Configure Compatibility Setting
    • After completing this module, students will be able to:
    • Understand the different installation options for Windows 7
    • Understand the different installation options for Windows 7 applications
    • Resolve Windows 7 installation problems
    • Prevent users from running unapproved applications

    Resolve Software Configuration Issues

    • Overview
    • Change Default Settings on the Image
    • Enable and Disable Features
    • Pointing to a Network Resource
    • Configuring Updates
    • Resolve Configuration Issues with Group Policy
    • Driver Updates
    • Problem Steps Recorder
    • Resolve Software Configuration Issues
    • Review
    • Lab : Resolve Software Configuration Issues
    • Install the Windows Automated Installation Kit
    • Create a Windows PE bootable image
    • Create a VHD disk
    • Install Windows 7 on a VHD
    • Boot Windows 7 from a VHD
    • Use the Problem Steps Recorder
    • After completing this module, students will be able to:
    • Create a Windows 7 VHD disk
    • Configure operating system features
    • Understand the impact of Driver Updates
    • Fix software configuration problems
    • Use the Problem Steps Recorder tool

    Resolve Software Failure

    • Overview
    • Event Viewer
    • Event Forwarding
    • Application Compatibility Toolkit
    • Windows Troubleshooting Platform
    • Windows Experience Index
    • Testing Compatibility with Safe Mode
    • System Restore
    • Resolve Software Failure
    • Review
    • Lab : Resolve Software Failure
    • Install applications written for older versions of Windows
    • Use the Program Compatibility Tool to configure settings for older applications
    • Use PowerShell scripts to configure Network Adapters
    • Use the Troubleshooter to enable the network adapter
    • Install Windows 7 SDK
    • Create a Troubleshooting Pack with the SDK
    • Configure Event Forwarding
    • Use System Restore
    • After completing this module, students will be able to:
    • Configure Event Forwarding
    • Use System Restore to fix desktop problems
    • Create a Windows 7 Troubleshooter

    Identify and Resolve Logon Issues

    • Overview
    • Authentication Process
    • Machine Accounts
    • Trust Relationships
    • Network Services
    • User Account Properties
    • User Profiles
    • Resolve Logon Issues
    • Review
    • Lab : Identify and Resolve Logon Issues
    • Join a computer to the domain
    • Install Remote Server Administration Tools (RSAT)
    • Test and Verify Domain User Account Properties
    • Create Logoff script using PowerShell
    • Test the use of Roaming Profiles
    • Test the use of Mandatory Profiles
    • After completing this module, students will be able to:
    • Create Roaming and Mandatory User Profiles
    • Configure Machine Accounts in Active Directory
    • Configure User Account Properties in Active Directory

    Identify and Resolve Network Connectivity Issues

    • Overview
    • Scope of the Problem
    • Hardware Issues
    • TCP/IP Configuration
    • Network Routing
    • IPSec Configuration
    • Network Connectivity Tools
    • Branch Cache
    • Resolve Network Connectivity Issues
    • Review
    • Lab : Identify and Resolve Network Connectivity Issues
    • Use command-line tools to identify and fix network connectivity problems
    • Fix connectivity problems caused by problem scripts
    • After completing this module, students will be able to:
    • Use command-line tools to troubleshoot connectivity problems
    • Use the Windows Troubleshooters to fix configuration issues
    • Configure Advanced TCP/IP options on a client computer

    Identify and Resolve Name Resolution Issues

    • Overview
    • DNS Name Resolution
    • Using a Hosts files
    • WINS Configuration
    • Using LMHOSTS files
    • Name Resolution Order
    • Manual vs DHCP Configuration
    • Resolve Name Resolution Issues
    • Review
    • Lab : Identify and Resolve Name Resolution Issues
    • Configure and Test DNS Resolution
    • Configure and Test Hosts File Resolution
    • Configure and Test NetBIOS Resolution
    • After completing this module, students will be able to:
    • Configure records on a DNS Server
    • Configure HOSTS records
    • Using command-line and scripting tools to configure TCP/IP settings

    Identify and Resolve Network Printer Issues

    • Overview
    • Connecting to a Network Printer
    • Managing the Print Spooler
    • Setting Printer Priorities
    • Creating Printer Pools
    • Configuring Drivers
    • Printer Schedules
    • Printer Permissions
    • Manage Printers with Group Policy Settings
    • Resolve Network Printer Issues
    • Review
    • Lab : Identify and Resolve Network Printer Issues
    • Install local and network printers
    • Create and use a separator page
    • Configure Printer Redirection and Printer Pooling
    • Move the Print Spooler Directory
    • After completing this module, students will be able to:
    • Optimize the performance of the Print Spooler
    • Redirect Print Jobs from non-functioning Printers
    • Manage Active Directory registration of Printers
    • Manage Printer Permissions

    Identify and Resolve Performance Issues

    • Overview
    • Analyzing Event Logs
    • Setting Power Management
    • Optimize Processor Usage
    • Optimizing Memory Usage
    • Optimize Hard Drive Usage
    • Optimize Network Usage
    • Performance Tools
    • Resolve Performance Issues
    • Review
    • Lab : Identify and Resolve Performance Issues
    • Schedule and Perform a Disk Defragmentation
    • Using Task Manager
    • Using Resource Monitor
    • Display a message when a Service stops
    • After completing this module, students will be able to:
    • Configure automatic responses to Service failure
    • Manage the use of Processing resources by applications
    • View and control active connections to a computer
    • Optimize Hard-Disk performance

    Identify and Resolve Hardware Failure Issues

    • Overview
    • Diagnosing Memory Failure Issues
    • Hard Drive Issues
    • Network Card Issues
    • Power Supply Issues
    • Windows Hardware Diagnostic Tools
    • Resolve Hardware Failure Issues
    • Review
    • Lab : Identify and Resolve Hardware Failure Issues
    • Use the Windows Memory Diagnostics Tool
    • Fix Hard Disk Errors
    • Use the Reliability Monitor
    • Use Event Viewer to Find Hardware Information
    • After completing this module, students will be able to:
    • Understand how to be proactive in dealing with hardware problems
    • Use Windows 7 hardware diagnostic tools

    Identify and Resolve Wireless Connectivity Issues

    • Overview
    • Signal Strength
    • Wireless Security
    • Wireless Profiles
    • Management Options for Wireless Devices
    • Resolve Wireless Connectivity Issues
    • Review
    • Lab : Identify and Resolve Wireless Connectivity Issues
    • No Lab Exercises
    • After completing this module, students will be able to:
    • Understand the encryption options available for wireless networks
    • Use Windows 7 Wireless security options
    • Fix client connectivity problems

    Identify and Resolve Remote Access Issues

    • Overview
    • Remote Access Methods
    • Dial-up Configuration
    • VPN Configuration
    • DirectAccess Configuration
    • Authentication Protocols
    • Resolve Remote Access Issues
    • Review
    • Lab : Identify and Resolve Remote Access Issues
    • Configure Remote Access settings for a domain user account
    • Create and Test a VPN Connection
    • After completing this module, students will be able to:
    • Understand the security options available when creating remote access connections
    • Understand the new capabilities of VPN connections that use DirectAccess
    • Resolve connectivity problems for VPN and Dial-Up connections

    Manage File Synchronization

    • Overview
    • Configuring Offline File Access
    • Synchronization Settings
    • Transparent Caching
    • Roaming Profiles
    • Restoring Network Files
    • Resolve File Synchronization Problems
    • Review
    • Lab : Manage File Synchronization
    • Configure and Test Offline Files
    • Restore the Previous Version of a File
    • After completing this module, students will be able to:
    • Configure Transparent Caching
    • Restore deleted network files

    Manage File Synchronization

    • Overview
    • Configuring Offline File Access
    • Synchronization Settings
    • Transparent Caching
    • Roaming Profiles
    • Restoring Network Files
    • Resolve File Synchronization Problems
    • Review
    • Lab : Manage File Synchronization
    • Configure and Test Offline Files
    • Restore the Previous Version of a File
    • After completing this module, students will be able to:
    • Configure Transparent Caching
    • Restore deleted network files

    Identify and Resolve Internet Explorer Security Issues

    • Overview
    • Configure Security Zone
    • Configure Security Levels
    • Configure Privacy Settings
    • Managing Add-ons
    • Configure Smart Screen Filter
    • Other Security Issues
    • Resolve Internet Explorer Security Issues
    • Review
    • Lab : Identify and Resolve Internet Explorer Security Issues
    • Configure Trusted Security Zone
    • Configure the Security and Privacy Features in IE
    • Configure Group Policy Settings for Internet Explorer
    • After completing this module, students will be able to:
    • How to use new security features like Smart Screen Filtering
    • Manage Internet Explorer Add-ons
    • Use IE features to warn the user about potential security problems

    Identify and Resolve Firewall Issues

    • Overview
    • Securing Network Applications and Features
    • Program and Port Exceptions
    • Configuring Notifications and Logging
    • Network Security Tools
    • Resolve Firewall Issues
    • Review
    • Lab : Identify and Resolve Firewall Issues
    • Configure and Test Firewall Rules for an application
    • Fix Application Problems Caused by Firewall Rules
    • After completing this module, students will be able to:
    • Block applications from communicating over the network
    • Record and setup notifications of unapproved network communication
    • Fix problems caused by improper configuration of Windows
    • Firewall

    Identify and Resolve Issues Due To Malicious Software

    • Overview
    • Proactive Malware Protection
    • Protecting Internet Explorer
    • Windows and Anti-Virus Updates
    • Recovering From Malware Infection
    • Resolve Issues Due To Malicious Software
    • Review
    • Lab : Identify and Resolve Issues Due To Malicious Software
    • Use the Action Center to manage UAC settings
    • Use Windows Defender
    • Use System File Checker
    • Use the Malicious Software Removal Tool
    • After completing this module, students will be able to:
    • Identify problems caused by viruses and other malware
    • How to protect Internet Explorer and E-mail applications from malware attack
    • How to prevent data loss and fix a computer after a malware attack

    Identify and Resolve Encryption Issues

    • Overview
    • Configuring a Recovery Agent
    • Using EFS
    • Using BitLocker - Encryption Tools
    • Resolve Encryption Issues
    • Review
    • Lab : Identify and Resolve Encryption Issues
    • Encrypt Files using EFS
    • Configure EFS Sharing
    • Configure a Recovery Agent
    • After completing this module, students will be able to:
    • Recover from lost encryption keys
    • How to encrypt individual files using EFS
    • Use BitLocker to protect laptops and insecure computers

    Identify and Resolve Software Update Issues

    • Overview
    • Types of Windows Updates
    • Using Windows Update
    • Using Microsoft Update
    • Resolve Software Update Issues
    • Review
    • Lab : Identify and Resolve Software Update Issues
    • Configure Windows Updates using desktop settings
    • Configure Windows Updates using Group Policy settings
    • After completing this module, students will be able to:
    • Configure client computers to get updates from the local network instead of the Internet
    • Understand the different options available when updating the operating system
    • Understand how to configure automatic updates for Microsoft applications
    • Additional Reading
    • To help you prepare for this class, review the following resources:
    • Classroom Training: Course 6292
    • Microsoft Press Book: MCTS Self-Packed Training Kit
    • (Exam 70-680): Configuring Microsoft Windows 7

    Thèmes de formation

     

    Tarif par personne : 2 370,00 € (HT)


    Durée : 5 jours


    Référence : MS50331US


    Dates :

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